Books like Uncommon Service

12 books to read next

• This Is Service Design Thinking Marc Stickdorn, Jakob Schneider 6.9 h
• Services Marketing Christopher H. Lovelock, Christopher Lovelock, Jochen Wirtz 11.9 h
• Value Proposition Design Alexander Osterwalder 5.9 h
• Gemba Kaizen Masaaki Imai 6.5 h
• Principles of Customer Relationship Management Roger J. Baran, Robert Galka, Daniel P. Strunk 9.5 h
• Raving Fans Kenneth H. Blanchard, Ken Blanchard 2.7 h
• Delivering Quality Service Valarie A. Zeithaml 4.2 h
• Services Marketing Valarie A. Zeithaml, Mary Jo Bitner 12.3 h
• How to Win Customers and Keep Them for Life Michael LeBoeuf 3.8 h
• Customer Loyalty Jill Griffin 4.8 h
• Service Management and Marketing Christian Grönroos 7.4 h
• Customer Service Paul R. Timm 4.2 h

How long each takes

This Is Service Design Thinking Marc Stickdorn, Jakob Schneider 6.9 h Services Marketing Christopher H. Lovelock, Christopher Lovelock, Jochen Wirtz 11.9 h Value Proposition Design Alexander Osterwalder 5.9 h Gemba Kaizen Masaaki Imai 6.5 h Principles of Customer Relationship Management Roger J. Baran, Robert Galka, Daniel P. Strunk 9.5 h Raving Fans Kenneth H. Blanchard, Ken Blanchard 2.7 h Delivering Quality Service Valarie A. Zeithaml 4.2 h Services Marketing Valarie A. Zeithaml, Mary Jo Bitner 12.3 h How to Win Customers and Keep Them for Life Michael LeBoeuf 3.8 h Customer Loyalty Jill Griffin 4.8 h Service Management and Marketing Christian Grönroos 7.4 h Customer Service Paul R. Timm 4.2 h

Bar height shows length. Estimated at 250 words a minute.