How long does it take to read Raving Fans?
a revolutionary approach to customer service
Kenneth H. Blanchard, Ken Blanchard
Raving Fans by Kenneth H. Blanchard, Ken Blanchard takes about 2 hours 44 minutes to read at 250 words a minute.
About 2 hours 44 minutes
An evening's read
First published 1993. 149 pages, about 40,975 words.
6 days at 30 minutes a day
Estimate based on 275 words per page.
At other speeds
| Slow, 150 words a minute | 4 hours 33 minutes |
| Average, 250 words a minute | 2 hours 44 minutes |
| Fast, 400 words a minute | 1 hour 42 minutes |
The page count is the median across 5 editions, so your copy may differ. How we calculate.
About the book
""Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."" "This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results." "Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just another program of the month." "America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans."--Jacket.
Subjects: Customer services, Public relations, Consumer satisfaction, Mercadeo, Comportamiento del consumidor, Relaciones con los clientes
