How long does it take to read This Is Service Design Doing?
This Is Service Design Doing by Marc Stickdorn takes about 9 hours 55 minutes to read at 250 words a minute.
About 9 hours 55 minutes
A week or two of reading
First published 2018. 541 pages, about 148,775 words.
20 days at 30 minutes a day
Estimate based on 275 words per page.
At other speeds
| Slow, 150 words a minute | 16 hours 32 minutes |
| Average, 250 words a minute | 9 hours 55 minutes |
| Fast, 400 words a minute | 6 hours 12 minutes |
The page count is the median across 1 edition, so your copy may differ. How we calculate.
About the book
"How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Service design requires a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success."--
Subjects: Service industries, Management, Web services
