How long does it take to read The New Gold Standard?
Joseph A. Michelli
The New Gold Standard by Joseph A. Michelli takes about 5 hours 12 minutes to read at 250 words a minute.
About 5 hours 12 minutes
A weekend read
First published 2008. 284 pages, about 78,100 words.
11 days at 30 minutes a day
Estimate based on 275 words per page.
At other speeds
| Slow, 150 words a minute | 8 hours 41 minutes |
| Average, 250 words a minute | 5 hours 12 minutes |
| Fast, 400 words a minute | 3 hours 15 minutes |
The page count is the median across 2 editions, so your copy may differ. How we calculate.
About the book
Discover the secrets of world-class leadership!When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed.The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as:Understanding the ever-evolving needs of customersEmpowering employees by treating them with the utmost respectAnticipating customers' unexpressed needs and concernsDeveloping and conducting an unsurpassed training regimenSharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.
Subjects: Leadership, Management, Business, Success in business, Customer services, Corporate culture
