How long does it take to read If Disney Ran Your Hospital?
Fred Lee
If Disney Ran Your Hospital by Fred Lee takes about 3 hours 58 minutes to read at 250 words a minute.
About 3 hours 58 minutes
A weekend read
First published 2004. 216 pages, about 59,400 words.
8 days at 30 minutes a day
Estimate based on 275 words per page.
At other speeds
| Slow, 150 words a minute | 6 hours 36 minutes |
| Average, 250 words a minute | 3 hours 58 minutes |
| Fast, 400 words a minute | 2 hours 29 minutes |
The page count is the median across 2 editions, so your copy may differ. How we calculate.
About the book
Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals - both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees. The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 1/2 principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.
Subjects: Health services administration, Patient satisfaction, Consumer satisfaction, Hospitals, Administration, Medical personnel and patient
